COZULO Privacy Policy
Last Updated: [08/18/2025]
COZULO (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use the COZULO mobile application (“App”) and the COZULO website (www.cozulo.com, the “Site”), as well as your rights and choices.
By using COZULO, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
We may collect or receive the following categories of personal information:
A. Identifiers
Phone number (used for one-time passcodes/OTP).
Name, email, and account credentials.
B. Contact Information
Email address, mailing address (if provided).
C. Usage Data
IP address, device identifiers, app version, browser type, operating system.
Log data, including timestamps of logins, verification attempts, and content interactions.
D. User Content
Posts, images, videos, and audio you upload or share on the App.
E. Location Data (if enabled)
Approximate or precise location to support safety-related features.
F. Other Data You Provide
Customer support inquiries.
Feedback or survey responses.
2. How We Use Your Information
We use your information for the following purposes:
Authentication & Security: To send you one-time passcodes (OTPs) for account creation, login, and sensitive account actions.
Account Services: To provide, personalize, and improve the App and Site.
Community Safety: To allow you to share reports, posts, or media in line with COZULO’s mission.
Customer Support: To respond to inquiries and provide technical assistance.
Legal Compliance: To comply with applicable laws and enforce our Terms of Service.
⚠️ We do not sell your phone number or personal data.
⚠️ We do not use OTP numbers for marketing or promotional SMS.
3. SMS Messaging
When you use the COZULO App, you may receive SMS messages for account verification.
Transactional Only: Messages are one-time passcodes (OTPs) for login or account security.
Consent: By tapping “Send Code” in the App, you consent to receive a one-time SMS for verification.
Opt-Out: You may opt out by replying STOP at any time.
Help: Reply HELP for assistance.
Frequency: 1 message per verification request (plus occasional resend if requested).
Rates: Standard message and data rates may apply.
4. How We Share Information
We may share information in the following circumstances:
A. Service Providers
With trusted vendors (e.g., Twilio) to deliver SMS OTPs, host servers, or provide analytics.
B. Legal & Compliance
To comply with law, regulation, or legal process.
To protect the safety and security of users and the community.
C. Business Transactions
If COZULO is involved in a merger, acquisition, or sale of assets.
We do not share personal information with advertisers or data brokers.
5. Data Retention
Phone numbers and verification logs are retained only as long as needed for authentication and security.
Content you upload remains until deleted by you or your account is closed.
Certain data may be retained longer if required by law.
6. Data Security
We use industry-standard measures to protect your information, including:
Encryption of OTPs in transit.
Secure authentication protocols.
Restricted internal access to personal data.
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access or request a copy of your personal information.
Request correction or deletion of your information.
Opt out of SMS messaging by replying STOP.
Contact us to exercise other rights under applicable law.
Requests can be submitted at: support@cozulo.com
8. Children’s Privacy
COZULO is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from minors. If you believe we have, contact us to request deletion.
9. International Users
If you use COZULO from outside the United States, your data may be transferred and stored in the U.S. By using COZULO, you consent to such transfer.
10. Third-Party Links
The Site and App may contain links to third-party websites. We are not responsible for their practices. Please review their privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Updates will be posted at www.cozulo.com/privacy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 support@cozulo.com